It rarely pays off

Posted on June 29, 2009 by Tom

Bernie Madoff got sentenced today to 150 years in jail for probably on of the biggest fraud schemes in financial history.  After years of scamming investors, it was a financial crisis that brought it all to the surface.  It’s also the same week where a lot of kids get their final report card.  Where a few among them face [...]

Give talent time

Posted on June 16, 2009 by Tom

We all know talent is important.  Nowadays we don’t have to know a little bit of everything, we need to know one thing really good!  We have to become experts.  I read a job vacancy yesterday and I just didn’t understand it.  It was longer than the eight Harry Potter book and more difficult to read than [...]

Making the same mistake

Posted on June 15, 2009 by Tom

When one of the first groups of settlers reached Virginia at the beginning of the 17th Century they were full of hopes and dreams.  They would find great riches in the ‘new world’.  Building a new life, leaving all worries behind, only a bright future ahead.

Sounds great, but what they experienced wasn’t exactly what the expected.  [...]

Watch out, here comes the expert!

Posted on May 15, 2009 by Tom

Though we know our job inside and out, we still encounter problems where we can use the opinion of an expert.  Someone who tells us what to do and, very important, who’s judgement we can trust to make a decision.  Because even though he’s the expert, if you’re the one calling the shots, it’s still your [...]

Be a masterstoryteller

Posted on April 30, 2009 by Tom

Remember in first grade?  When you sat around a big circle waiting for your teacher to finish that story he started last week?  You were dying to know how it finished, you probably still remember the anxiety you felt when the clock started ticking and you knew it was almost time.  You remember every little [...]

Patience is a virtue

Posted on April 8, 2009 by Tom

“The customer is always right”.  There’s not a day that goes by when someone utters that sentence, probably related to a complaint that came in.  Problem is we take that sentence way to seriously while companies have gotten more and more customer friendly and customers got more and more demanding.  They want it better and more [...]